"we," "our," and "us'' refers to Castlecrew Technologies who is the owner of Tabletulips. For us, user (“you”, and “your”) satisfaction is our top priority. This policy outlines the steps for canceling an order and aims to make the process as smooth as possible. Our goal is to ensure your satisfaction, whether you're placing a new order or need to cancel an existing one. We encourage you to read this policy carefully to understand your rights and responsibilities when requesting a cancellation. For any assistance, our customer support team is always ready to help.

Cancellation Requests

We recognize that you may occasionally need to cancel an order. To submit a cancellation request, please contact our customer support team promptly after placing your order. If the order has not yet been processed or shipped, we will do our best to fulfill your request and issue a full refund.

However, once an order has been processed or shipped, cancellation might not be feasible. In such cases, you may need to follow our return policy to return the item(s) for a refund. We highly recommend reviewing your order details thoroughly before finalizing the purchase to minimize the need for cancellations.

Order Modification

If you need to modify your order, please reach out to our customer support team immediately. Changes to items, quantities, or shipping details can only be made if the order has not been processed. We will do our best to accommodate your modification requests, but we cannot guarantee changes once the order is in progress.

In cases where modifications are not possible, you may need to cancel the existing order and place a new one with the correct details. Please be aware that modifying your order may affect shipping times and availability of items. Always double-check your order information before confirming to avoid the need for modifications.