FAQ
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and photos of the issue to expedite the resolution process. We will arrange for a replacement or refund based on your preference.
How do I create an account on your website?
To create an account, click on the “Sign Up” or “Register” link at the top of our homepage. Enter your email address and create a password to set up your account. Once registered, you can manage your orders, save preferences, and track your purchases easily..
How can I contact customer service?
You can reach our dedicated customer service team via email. Our support hours are listed on the contact page, and we aim to respond to all inquiries promptly. For immediate assistance, email is the quickest option that we at Tabletulips recommended..
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within a short window after placement. Once the order is processed or shipped, changes or cancellations may not be possible. Please contact our customer service team as soon as possible if you need to make adjustments.
What types of payment do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. For added security, all transactions are processed through secure payment gateways. If you encounter any issues with payment, please reach out to our support team for help..
How do I care for my furniture and apparel?
Care instructions vary by product, but generally, furniture should be cleaned with a soft, damp cloth and specific cleaners for materials like wood or fabric. Apparel care can usually be found on the garment’s care label, but hand washing and gentle detergents are often recommended..